Refund policy

Refund and Return Policy
Effective Date: July 22, 2025

At Cardella Consulting, we strive to offer clear value and transparency across our services, digital products, and physical goods. Please read the policy below to understand your rights and responsibilities as a customer.

1. Consulting Services
All consulting services—whether delivered hourly, project-based, or retainer—are non-refundable once rendered. Due to the nature of time-based, custom advisory work, no refunds will be issued for completed sessions, deliverables, or strategy documents.

2. Prepaid Packages or Retainers
If you’ve prepaid for a package or retained services in advance, you may request a partial refund for any unused time—only if the request is submitted in writing before that time has been allocated or used. Any hours already completed will be deducted at the agreed hourly rate.

3. Digital Products (Free & Paid)
This includes templates, guides, tools, resources, or downloads offered through our site.

  • Paid Digital Products: All sales are final. Due to the immediate access nature of digital goods, we do not offer refunds once a file has been downloaded or accessed.

  • Free Digital Products: No refund applies. For support or issues accessing free content, contact us and we’ll do our best to assist.

4. Physical Products (e.g. Merch)
Merchandise items are fulfilled via on-demand printing or dropshipping partners.

  • We do not offer refunds for buyer’s remorse or incorrect sizing.

  • Damaged or defective items may be eligible for replacement. Please contact us within 7 days of delivery with a photo of the issue.

  • All returns, exchanges, and shipping issues must comply with the third-party vendor’s policy (e.g., Printful, Printify, etc.).

5. Cancellations & Rescheduling (Consulting Appointments)
To cancel or reschedule a consulting call or session, please notify us at least 24 hours in advance. Missed appointments without notice may be forfeited and not eligible for reschedule or refund.

6. Disputes
If you’re dissatisfied with any product or service, please contact us directly. While many items are not refundable, we are committed to fairness, professionalism, and resolution wherever possible.

7. Contact
For all refund, return, or support inquiries, please contact:

Cardella Consulting
Email: tiffany@cardellaconsulting.com